Once your integrated collaboration environment has been successfully implemented, the best way to protect your investment is with an AV Managed Care Onsite maintenance plan.
Realize a greater peace of mind by receiving comprehensive operational support for all aspects of your collaboration environment through a single, dedicated support team.
VCS AV is fully committed to providing guidance for optimal system performance and helping customers avoid extended system downtime. By operating the collaboration environments of countless customers, our team has gained a unique technical and operation understanding that allows us to proactively identify and respond to issues. You will be able to rely on our trained and certified team to troubleshoot and resolve any issue with your equipment.
AV Managed Care Onsite Includes:
- Unlimited 24×7 telephone technical support
- Guaranteed one-hour telephone response time
- A technician will open a trouble ticket and track the service issue until it has been fully resolved
- A certified technician will arrive onsite next business day (if need is determined by 2:00PM)
- One preventative maintenance (PM) and system review visit per year upon customer request